Privacy Policy
Penbrook Solutions Limited Privacy Policy
About Us
Please take time to read the following notice which explains how we may treat your personal data.
Penbrook Solutions Limited is a registered company in England and Wales under company number 08434169 with a registered office at 124 Acomb Road, Holgate, York, North Yorkshire, YO24 4EY. Our principal place of business is at 12 The Stables, Newby Hall, Ripon, North Yorkshire, HG4 5AE.
We provide bookkeeping, payroll, VAT, CIS and financial reporting services. This policy applies where we are acting as a data controller in line with the requirements of the General Data Protection
Regulation (GDPR). The GDPR requires data controllers such as Penbrook Solutions Limited to document our lawful basis for processing personal data. This policy sets out your rights over how that data is processed, what data we collect, why we collect it and how to exercise your rights.
Personal Data
Most of the personal information we process is provided to us directly by you or for one of the
following reasons:
- When you request a quote in respect of the services we provide
- You engage with us to provide services and also during the provision of those services
- You contact us via the website contact form, email, post, telephone or social media.
- We may carry out searches using publicly available sources.
We also receive personal information indirectly when you visit our website:
- Our website uses cookies. Cookies are small pieces of information sent by an organisation to
your computer and stored on your hardrive to allow that website to recognise you when you visit., They collect statistical data about your browsing actions and patterns and do not
identify you as an individual. This helps us to improve our website and deliver a better service.
It is possible to switch off or manage cookies by setting your browser preferences. Switching off cookies may result in a loss of functionality when using our website. You are able to delete cookies from your browser at any time.
By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Penbrook Solution Limited’s use of cookies.
- Our website may contain links to other external websites. Please note that third party websites have their own data controllers and privacy policies. We strongly advise you to review the Privacy Policy and terms of service on every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.
- Our website is provided by Squarespace. For further information about Squarespace Cookies and Privacy policy please see www.squarespace.com.
Information Held
The information we hold about you may include the following:
- Your personal details (i.e. your name and/or address)
- Details of contact we have had with you in relation to the provision or proposed provision of
our services
- Details of any services you have received from us
- Our correspondence and communication with you
- Information about any complaints and enquiries you make to us
We only retain your personal data for as long as it is necessary to fulfil the purposes for which it is collected.
Information which may be given to others
In order for us to provide the agreed services we may provide personal data about you to:
- HMRC
- Other third parties you require us to correspond with – for example your accountants, but only after instruction to do so by you and always for a specific purpose.
- We may disclose your personal data if we are under a duty to disclose or share said data to meet a legal obligation. – i.e. police, law enforcement, courts
We need to give information to these other parties in order to fulfil our contractual obligation to you and therefore it is not possible to opt out of the provision of information to these people.
Access to your information
We have put in place commercially reasonable and appropriate security measures to prevent yourpersonal data from being accidentally lost, used or accessed in an unauthorised way, altered or
disclosed.
Any team member with access to your information will only process your personal data on our
instructions and are subject to a duty of confidentiality.
We will not sell your information to third parties
We will not share your information with third parties for marketing purposes
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is
inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us if you wish to make a request:
- by post at 5B The Stables, Newby Hall, Ripon, North Yorskshire, HG4 5AE
- using our website contact form
- by telephone
- by email address published on our website.
Changes to our privacy Notice
Any changes to our privacy notice in future will be updated on our website at www.penbrook.co.uk
This privacy notice was last updated on 11 September 2024
Complaints
If you have any concerns about our use of your personal information, you can make a complaint to us at 12 The Stables, Newby Hall, Ripon, North Yorkshire, HG4 5AE. You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk